Case study

Cortadito

Brand, campaigns and a loyalty program for Miami’s Cuban coffee house, the flagship of the nine brand VE group.

The brief

Miami’s Cuban coffee, full service.

Cortadito is a Cuban coffee house in Miami and the flagship of the VE Hospitality group. I run the everyday brand work: email, in store signage, app and online menus, paid ad creative, merch, and the loyalty program that keeps regulars coming back.

BrandEmailLoyaltySignageMerch

The results

A loyalty program people actually use.

Cortadito Club, first half of 2026.

+156%
active loyalty members
108,806
emails sent in six months
28%
of loyalty orders via the app
+30%
total members, now 5,389
2,775
loyalty orders placed
No. 2
the app is the number two channel

The campaign

Florida Supercon, gamified.

For Florida Supercon 2026 I built a trivia quiz campaign: quiz content, winner and consolation emails, confirmation blocks, an offer builder, and four comic style date graphics. Perfect scorers earned a SUPERCON10 code by email, redeemable in store.

CampaignQuizEmailGraphics

The work

Everyday brand, on brand.

Drink drops, menus, campaigns and merch, all in the same voice.

NPC Energy yuzu matcha drink drop
Supercon drink drop: NPC Energy yuzu matcha
Cortadito coffee house menu
Coffee house menu
Memorial Day catering campaign
Memorial Day catering campaign
Best of Aventura voting push
Best of Aventura voting push

Want a loyalty program people actually use?

Let’s build the habit.

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